Instagram or Twitter account hacked? Good luck

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「Your Instagram has been hacked. Who are you going to call? There’s nobody to call. This is true of most tech giants’ free services. If your Facebook account gets hijacked or you lose access to your Twitter account, your options are limited to submitting an automated online form and hoping an actual human being gets back to you. The companies provide help centers online, but they provide no direct way to email or call for support, their spokespeople confirmed. And if someone does respond by email, that may not resolve your issue.」

Of course there is nobody to call. There is several hundred millions to billions of people that use Instagram and Twitter from all around the world from many countries and different languages. With this many people there will always be a shortage of customer support representatives - period. You're on your own mostly

「Michelle Barrios, a Hayward resident, said she received a notification last fall that someone had logged into her Instagram account from another country and changed her password. When someone from Instagram responded to her request for help, she said was told she had violated the company’s terms of service. She wrote back to explain she had been hacked and could no longer access her account.」

Lmao truly cucked :nicodab:

「Leila Devine of Fairfield said she had a similar experience. After her Instagram account got hacked, she could no longer log into it. The U.S. Forest Service employee also sent a selfie to Instagram, to no avail. A human being emailed her back once, but she said she has tried to contact the company more than 10 times since and received no response. Three weeks later, she opened another account. But she has lost access to more than 600 photos she had posted — for her family and friends’ eyes only — over the years, only half of which she had backed up.」

How did she manage to lose half of her photos? When you take pictures they are saved to the device that was used. If she took the pictures, uploaded to Instagram, and deleted them right away - Then thats nothing but her own fault as harshly as it may sound. You can not trust cloud services as a primary means of digital storage. As you can see, she lost access to her 'important' photos and Instagram could not care. You should own your data locally and then add backup redundancy with extra HDDs, trustable cloud services, self-hosting, etc.

「“I’m concerned about who has access to those photos now,” Devine said, adding that she has turned on two-factor authentication for her new account and plans to change her password more often.」

Congratulations - You have learned how to secure yourself - But you still haven't learned how to properly back up your shit.

「“In his book “Zucked: Waking Up to the Facebook Catastrophe,” longtime Silicon Valley investor Roger McNamee criticized tech companies’ approach to user service: “The customer service department is reserved for advertisers. Users are the product, at best, so there is no one for them to call.”」

:fire:

「“That’s by design at most companies that offer free online services. In “I’m Feeling Lucky: The Confessions of Google Employee Number 59,” a 2011 book by Douglas Edwards, he wrote that as Google was beginning to grow, co-founder Sergey Brin asked, “Why do we need to answer user email anyway?”」

:feelsbadman:

「Problems have multiplied as the companies’ user bases have skyrocketed. Instagram cited its scale (1 billion users, a spokeswoman pointed out) as one reason all user questions are routed first to an automated system. Facebook, Twitter and Google said they use a combination of humans and automation — but mostly automation, and in Google’s case, forums made up of other users — to respond to users’ concerns. A Google spokesman said the company focuses on making sure user accounts don’t get hacked in the first place, something he said is rare.」

:happymerchant:

「In an interview, Edwards said, “There’s a larger perspective that if there’s a problem, it’s probably the user’s fault, since the product the engineers built works just fine. Especially if the service is free, there’s not much urgency around hand-holding those users who can’t figure it out for themselves.”」

While harsh and anti-consumer or whatever the word is - He has a point. The vast majority of people are actually clueless and uninformed when it comes to anything technology. You should atleast partially understand what you're using.

「While many tech giants don’t charge a fee to use their platforms, there’s growing sentiment that users pay by providing them with personal information. Gov. Gavin Newsom’s staff is drafting a proposal for a data dividend, which would compensate people for companies’ use of their information.」

NO! Just stop using their services - Or, if you truly can't, minimize your usage! Your privacy is not worth a few dollars and it would just enable them to do more since they think its okay!